Return & Refund Policy

📦 Return & Refund Policy for Limaara.com

Effective Date: December 01, 2025
Last Updated: December 21, 2025

Thank you for shopping at Limaara.com! We want you to be fully satisfied with your purchase. If you are not completely satisfied, we’re here to help.

1. Returns Eligibility

You may request a return if:

  • The product is defective, damaged, or incorrect

  • The request is made within 7 days of receiving the order

  • The product is unused, unwashed, and in its original condition with tags

Note: Some items may not be eligible for returns for hygiene or safety reasons (e.g., underwear, socks, etc.). These items will be clearly marked.

2. Return Process

To initiate a return:

  1. Contact us at info@limaara.com, or through our support form within 7 days of delivery.

  2. Provide your order number, item name, and a brief description of the issue.

  3. Our team will guide you through the return shipping process.

Important:

  • Return shipping charges are the responsibility of the customer, unless the return is due to our error (e.g., wrong item, defective product).

  • We may ask for pictures of the damaged or incorrect item.

  • Items sent back without approval may not be accepted

3. Refund Options

Once your return is received and inspected, we will notify you about your refund:

  • Store Credit: Issued within 7–10 business days

  • Exchange: If the same item is available

  • Refund: Processed back to your preferred payment method

Refunds may take additional time depending on your bank/payment provider.

4. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos as proof

  • We will either replace the item or issue a full refund

5. Cancellations

Order cancellations are allowed:

  • Orders can be cancelled before dispatch by contacting our support team
  • Once the order has been shipped, it cannot be cancelled and must follow the return process

6. Contact Us

For any questions regarding returns, refunds, or cancellations:

Email: info@limaara.com
Phone: +92 329 9111381
Address: Lahore, Pakistan

Thank you for shopping with Limaara.com.
Your trust means a lot to us, and we truly appreciate your support. We look forward to serving you again!